Melitta Caffeo CI: System start message

Posted by: Gast_Daniel January 25, 2012 07:00 pm

Hello,

We bought a Melitta Caffeo CI about 4 weeks ago and were very satisfied at first.

After a few days the device showed the message "System Start" after switching on but (as is normal with the first switching on) instead of preparing a tasty cafe for us. After switching off and on again, the problem was apparently solved.

Now the error has reappeared and the device no longer prepares a cafe at all. After switching on, the following happens:
- Welcome message display
- Heating message display
- System start display with Rotary Switch flashing

- When the Rotary Switch is pressed, the unit flushes with water until the tank is empty. All other buttons have no function and I can't get into the menu anymore.

At the Melitta customer hotline (0571/861900) I was advised to place the brewing group in hot water and clean the machine. Said - done and the device rewarded us with two hot espresso :-)

The next time we switched on the error was there again. A renewed cleaning of the brewing group remained without success. I contacted the hotline again where I was recommended the following procedure:
- Switch on the appliance
- Open the coffee powder compartment when "System Start" is displayed
- Close the coffee powder compartment
- The appliance should now rinse
- Repeat the procedure several times if necessary

>In my appliance it did not help because the appliance did not respond to opening and closing the coffee powder compartment in "System Start" mode. Manual flushing by pressing the Rotary Switch did not help and sucked again only the whole tank empty. But if I open the coffee powder compartment before "System Start" is displayed, the machine reacts with "Please fill in coffee powder". When closing the box, however, only "Stystem Start" is displayed again.

After another telephone call with the hotline, I will now send the device in tomorrow. The error already seems to be known. The lady on the phone told me that it is probably due to a defective pump or a defective valve.

This article is written because I could not find a report on the Internet that deals with this topic. So the error does not seem to have occurred with many users.

If anyone still has a suggestion on how to treat or avoid the problem, this can be posted for other affected people necessarily here.

Best regards
Daniel

Posted by: Steuerb August 22, 2012 10:39 am

Hello,

>Our machine is 6 months old and we had the same problem as described above.

Before we called the customer hotline, we first performed all the procedures described above - without success.

The lady from the customer hotline asked if we used a water filter, which is true. Remove the water tank, remove the water filter and reinsert it. Open coffee powder container, wait for second beep, make normal coffee (second button from left).
As this worked, we immediately tried a normal cup of freshly brewed coffee. Also that worked.

Ergo: it was the water filter, by the way not an original, but a cheap repro. We try this again with the original filter or leave it out.

When rinsing, the pump draws water through the system with more pressure than when brewing. Therefore, the flushing works, but not the brewing.

Hoffe, it helps one or the other.

Gruß

Your friendly control office R&R

Posted by: Christiana December 21, 2012 02:54 pm

Hello, I also had the problem.
Now we have brought her back to Media Markt after 3 weeks of delicious coffee, with the result that she will be sent in.
We now have another birthday to celebrate shortly before Christmas and on the 23rd.
We also used the water filter, but the original one.
Now we're here without a machine

I'm m mad about the service at Media Markt. It's been three weeks since we bought them and didn't get them replaced. Employee said we're a week over the exchange right.
It's Christmas after all. What about the good old service and goodwill?

Well, we only have to wait when we have our machine back. The holiday will probably pull this off and the Senseo coffee is no longer the real thing.

>I'll let you know again if you're interested.

Well Happy Holidays to all

Posted by: Charly4711 March 07, 2013 11:01 am

Had seriously considered whether I should pass on my experiences with CI. The device is so far really - but I can not recommend it.
purchase the CI in summer 2011. We drink about 3-5 cups Latte Macciato a day and up to 3 espresso. After 2 months first failure "System Start" . After a few power-offs the unit will run again, but error message will appear 1-2 times per week.
One month later the unit has to be sent in because of the same error message, because it cannot be fixed anymore. After repair, the same error message appears for the first time after approx. 4 weeks. Then again and again 1-2 times per week, until the device had to be returned after 10 weeks. After 3 months the same again. Result: The device has been replaced. With the second device, we thought it'd get better now. Pustekkuchen. 1 time after 2 months, 2 times after 2 months and now the third time after 7 weeks. I'm curious to see what excuses there are now. Every cleaning, every decalcification always carried out. Easy Cleaning also performed after each use. No cheap beans, but premium presso beans. Summary: Possibilities of Melitta: very good. Durability: extremely bad. Melitta should save more on board salaries and invest in technology. You can't do that.

Posted by: Charly4711 March 07, 2013 11:08 am

Of course I meant shipping the second device to Melitta. Today's the third time in six months. Exactly the same procedure as with the first machine. Error system start at the beginning 1-2 times a week, then nothing works at all anymore. Switch on the appliance, after heating up the machine breaks down in the middle of the milk run with an error in the Start system. Switch machine off, clean everything, switch on, system start flashes, press button and water runs through. At the end again system start and that was it. 2 Send in machine 6 times due to same error

Posted by: harald resalg May 08, 2013 10:44 pm

I had exactly the same problem as in the first post. this "system start" went on forever. until the water tank was empty.
I disassembled the machine and discovered a somewhat heavy flow meter.
after disassembling and cleaning the flow meter. now it works wonderfully again.

Posted by: Gast_Gast August 16, 2013 03:07 pm

Hello, there someone writes, Melitta disassembled, and flow meter cleaned, would be great if someone can describe how to open and disassemble the device the most meaningful way, ideally with pictures, or just describe, Since Melitta doesn't like to talk about such things, you can only help the brothers if you help yourself and organize with tips, tricks, repair experiences and procedures for disassembling and exchanging the machines, would be great, who can give me a description to disassemble please report
br>logo print@aol.com

Posted by: ede June 04, 2014 12:19 pm

hollo alle
I can only confirm this with the flowmeter (flowmeter),
had this device just been on my table with the error described above.
was the machine not yet aware of the error, suspected of the flowmeter as a source of error and has been confirmed.
machine simply remove the screws from behind.
remove the lid screws 2x under stainless steel mesh (cup warmer).
side parts have a small opening where you have to press in a fake object to remove the lid.
the flowmeter is located on the side where the water tank is located, 2 hoses and a 3-pole plug on it, is white and round.
I hope i could help one or the other with my short description to help myself...
enjoy good coffee

Posted by: Gast_Lutz June 30, 2014 01:16 pm

Thank you very much for solving the problem. After two weeks vacation the machine made exactly the described problems the day before yesterday. Of course we had taken them apart completely and cleaned everything thoroughly before.
Maybe two more useful tips:
The screw heads are extremely soft at least in my series and knock out immediately if the bit does not fit properly.
Make a quick photo of the flowmeter before removing. This is especially important for the connection and the position of the hoses. I had to start all over again because I had caused a small kink during assembly.
And in this case, of course, the flowmeter did its job.

Posted by: FlexiFelix July 23, 2014 04:12 pm

Hey together,

after a colleague of mine also had the problem described here,

after a colleague of mine also had the problem described here,
Hoffe we have put the repair into a video without further ado.
Hoffe that helps with swapping the part!

Greß

FelxiFelix

Video: http://www.chip.de/video/Melitta-Caffeo-CI-Flowmeter-austauschen-Anleitung-Video_71162468.html

Posted by: goodhubi October 02, 2014 12:38 pm

moin moin !

my caffeo only shows SystemStart....
changed the FlowMeter...still SystemStart

>so called at Melitta, the problem is known there and costs 149€

> I find cheeky to fix, because it's a software error

it doesn't make any difference by the way whether I connect the flowmeter or not, I mean the electrical connections...

White someone advice, technical talent and soldering irons available...

Posted by: Guest October 05, 2014 09:06 pm

Today I also had the "Systemstart" endurance run,
my CI is 1 3/4 year old, always according to specification with filter insert and change,
as well as decalcified according to regulation.
Then at this systemstart endurance run simply filled in decalcifier with something higher dosage,
letting something run, let it stand for a few minutes and then the rest
until it was empty.
The problem has been solved in my case then,
after another decalcification run after program and finished.

Posted by: Daniel 512 November 19, 2014 02:08 pm

Posted by: Gast_Marc January 18, 2015 03:04 pm

Posted by: cyris February 15, 2015 04:11 pm

Hello,
I had (shortly after warranty expiration) also the error message System Start. Everything described here I have also tried - in vain. So googled for a repair company. For 15 € flat rate for approach, fault diagnosis and KVA company Berolina Reparatur Service (Berlin) let come. "Technician" stood in front of the machine, turned it on and off a few times and said it was the heating system. I asked him how he thought of that. He: The plate is cold. I: also takes a few minutes after switching on. So he continues on/off, then notices that the plate is heating, so it's "the water pump". Me: How did you determine this now (mind you without opening the device)? He: It usually is. So pulls out a calculator and says, a pump costs 79€ + labour I would land at about 190€. But he first had to take the machine with him and if "there are any little things left" then I would of course be informed. I declined with thanks.
So googled and read from error source "Flowmeter". This then removed and cleaned. No success. The technician was probably right with his "razor sharp" diagnosis of the water pump. But I ordered them myself on the net for 35 €, plus a new flowmeter (12,50€). Both exchanged by yourself, duration: 30 minutes. Machine is now running round purring like on the first day
Bin glad that I didn't give the device blind to the technician. I'd have had to pay 200. You should not be afraid to examine the device yourself. The exchange of the two parts was very easy with various instructions/videos on the net.
I hope this helps everyone with this error message.
Many greetings

Posted by: Gast_Stephan May 16, 2015 01:59 pm

A cleaning of the flowmeter (flow meter) has also brought it in my case.

Posted by: Gast_schrauber June 27, 2015 09:33 pm

With my Caffeo CI the problem appeared today also after 3 years for the first time. Approximately 10 cups of coffee per day are cooked. After one year the heating unit was already defective.
The disassembly is not a big problem, the assembly is a bit more. I removed the flowmeter and cleaned it. Disassembling, cleaning and assembling the flowmeter is easy. There were 2 hairs around the rotating red component, wherever the machine came from.
Machine works fine again - at least now on the first day after the repair. Probably you can save yourself the trouble of buying a new flowmeter in most cases - at least it's worth trying.
Repair time incl. occasional swearing 3/4 hours.
Everyone who follows the instructions of chip.de and is halfway skilled can do it himself and save expensive postage and costs when sending it in for repair!

Posted by: Gast_Sascha August 25, 2016 09:54 pm

So I just unpacked the machine and it didn't stop flushing either. Then I put in the filter that came with it and she just flushed and flushed Wider .... Until the tank was empty.

Bin finally landed here in the forum and was afraid to pack the thing right away.
ABER.... the solution was simple.

I removed the tank during the rinsing, then the thing took a little air, swallowed a little and then continued rinsing normally ... Tadaaaaaa and now I can let coffee out normally.

/S

Posted by: Chewie January 19, 2017 11:03 pm

Posted by: UliOgang May 01, 2017 10:10 am

Hello
my Caffeo CI 970 has been causing me problems for a few weeks now.
First of all always pure water under the machine in the area under the water tank. So everything opened up, nowhere running water discovered. On that occasion I exchanged some seals. Machine worked, but after a few covers water again. And goodbye with "decalcification" and immediately afterwards ( without pressing a button or anything with "system start".
Hotline says, send in, 149 €, valves exchanged belong.
Self is the man, so open and clean valves ( relief valve at the top, the black one ) as well as the hidden drainage valve. Pomace was not soaking wet, there was also no water in the residue container.
Hab Descaler filled in and switched on, system start, flashes on the rotary encoder, when pressing, very little water comes out of the hot water outlet. Very briefly, after several repetitions, she went almost to normal, but again the same game. Descaler is standing since yesterday evening, up to the pump the hoses are also full, also on top after the heating unit is almost bubble-free water.
How do I get it to run, descaling can be started after switching on, but there is too little water.
Pump ?
Greeting
Uli

Posted by: Tine June 06, 2017 02:25 pm

QUOTE] (Guest @ Sunday, 05.October 2014, 21:06 hrs)

Has also worked for me

Posted by: Gast_Jens November 28, 2018 09:05 pm

Hallo, ja das Systemstart Problem besteht auch bei uns. Nur dass die Maschine nagelneu und unbenutzt ist. Was ein Dreck! Dabei haben im Umkreis die wenigsten Personen Probleme mit der Melitta. Dann freue ich mich mal auf den Verkäufer..
Gruß
Jens

Posted by: Gast_Jens November 28, 2018 09:21 pm

Posted by: Steve_3000 December 28, 2018 11:53 am

Hello,

>our MELITTA E 970-101 now also starts with the system start error. The device is from March 2018 and has - as of this morning - exactly 1000 covers. The error always occurs in the middle of the brewing process. The machine stops and the display shows Cancel followed by System Start. When I then press the Rotary Switch, it rinses properly and starts. Then everything goes again until it reappears a few cups later. Can anything be clogged after such a short period of use? We always use water filters, which are always exchanged. But not the original ones but the ones to refill. Descaling is also always carried out as soon as the machine complains. However, I always do both the cleaning and the descaling with liquid descaler in the water tank. For example, I never use a cleaning tablet. Is that important or isn't that a problem how I do it? I also take out the brew group once in a while and clean it. The part still has warranty, but I don't want to do without coffee for so long due to lack of replacement.

Posted by: BlackSheep December 29, 2018 07:46 am

It is often useful to take out the water filter and shake it
strongly. Then use again.

NOT use the cleaning program
with descaler - this will destroy the brewing unit sooner
or longer!

Greß
BS

Posted by: Steve_3000 December 29, 2018 08:10 am

Okay. Okay. I'll try that one out. Thank you. I'll take care of it. What should I use the cleaning program with then? Do I have to buy cleaning tablets?

Posted by: BlackSheep December 30, 2018 09:12 am

Yes of course, what kind of question??

descaling program with descaler
and cleaning program with cleaning tablets.

You don't pour gasoline into the engine
if oil is missing

Gruß
BS

Posted by: Steve_3000 December 30, 2018 03:06 pm

No, you're right. I ordered some cleaning pills now. I also found a solution to the mystery. It was the water filter. Bored out the original one and filled it with the refill granules. Apparently that doesn't work with that. With the enclosed filter, which is meant for refilling, I have no more problems now. Apparently, there's a difference between the two.

Posted by: BlackSheep December 31, 2018 08:38 am

Hello,

if you have drilled out the filter, you have to close it after
filling again airtight. Water is sucked through the filter with negative pressure. If
da there is a hole in it, the vacuum in the filter cannot be generated
.

Greß
BS

Posted by: Gast_Matthias April 12, 2019 02:59 pm

Posted by: Guest May 07, 2019 08:01 am

Hi the engine shows sytem start, what can I do

Posted by: Gast_Gast June 25, 2019 12:06 am

Hello to each otherI
had the same problem. "System start" and nothing worked anymore. Only a few drops were left at the outlet. Melitta machine is 2.5 years old and 3-4 cups
a day. I didn'

t even

call

the hotline

.

I then proceeded as described in the forum, disassembled the machine according to the Viideo and removed and disassembled the flowmeter. He was all right, though. Then we connected the pump and tested it also worked. The next step is to install the heating. It was still heating but nothing went through. New heater online ordered 40 € and installed. Decalcified again and the thing runs

again 1aLg

hjk

Posted by: Gast_Ingo January 05, 2020 08:30 pm

Posted by: Gast_Angelika February 15, 2020 12:49 pm

Posted by: Jens-Wilhelm Salchow February 22, 2020 06:07 pm

Posted by: Kallidos July 09, 2020 12:19 pm

Hello, I was helped by the indication of the wrong flow rate: there was "fluff" in the metal filter on which the water container is placed. Flowmeter itself was clean and common.

Thank you for the information from the previous ones!PS
we have had the machine for 6 years and clearly something has always been replaced or cleaned etc. But I think it is great that this is possible with this machine.

Posted by: Gast_Tom August 02, 2020 09:05 pm

Hi there,

Thanks for helping ! I got the same issue today. By reading your answers I found out the issue which is the flowmeter. For me the pump is not involved in that issue. Before opening and cleaning the flowmeter (pretty easy to do) I wanted to try first a powerfull descaler (acid) for pro usage. I restarted the caffeo, it started draining water and with the discaler this time after one second the caffeo did his classical cleaning cycle. I did a manually discaler cycle to finish my water tank by extracting hot water. Then I did a classical discaler cycle but without discaler, only water to rinse the system from previous cycle.
Flowmeter are sensible but can be cleaned up easily try first with hard discaler, if it doesn't help, go for a manual clean up before changing parts.
Happy to keep a bit longer my caffeo, hope you will do so.

Posted by: peppo October 09, 2020 05:17 pm

Hi folks, with my Melitta Caffeeo Ci the decalcification program was constantly aborted because no water came out of the front and then there was always System Start. I replaced the flowmeter and reconnected all plugs, completely reassembled the machine and installed a full water tank. Now there is no more System Start but FILL WATER TANK!!!!The float in the water tank works and before the problem with the System Start came, I never had problems with the water tank.
Can someone please help me? I am having one tantrum after another.

Posted by: Peppo October 09, 2020 06:58 pm

Edit: FILL WATER BASKET FILL even if there is no water tank in it. Normally it should then be hot water tank INSTALL

Posted by: Gast_Waldi February 14, 2021 07:02 pm

Posted by: GG March 10, 2021 01:11 pm

Posted by: Balrog March 27, 2021 11:35 pm

Posted by: Gast_Joachim May 21, 2021 09:27 am

Hallo,

wollte mich hier auch einmal kurz für die vielen Lösungsvorschläge bedanken.
Ich habe auch die Melitta coffee ci mit dem gleichen Fehlermeldung.

Nach dem Wechseln des Durchflussmessers, Säuberung der Expansionskammer und des Drainagevenils kam ich hier im Forum auf die Lösung. Softwarefehler !
Der Tipp mit dem Öffnen der Klappe für das Kaffeepulver brachte die Lösung.

Danke nochmal.

Posted by: Camillo June 27, 2021 09:31 am

Thanks colleague has saved us the Sunday

Posted by: Gast_Kay June 15, 2022 04:46 pm

Posted by: Gast_Sabrina May 30, 2023 01:38 pm

Posted by: Gast_Sabrina May 30, 2023 01:40 pm

Hinter ich danke dir sollten keine Fragezeichen stehen ????

Posted by: Pistenbully October 15, 2023 03:49 pm

The Melitta Caffeo CI could also be called miracle bag. Machine given for cleaning for 150€ after 2 months everything ran into the drip tray. Brew group replaced, without success.
Drainage valve replaced and at the outlet hoses swapped, coffee ran out of the nozzle for hot water, at least I thought, at least coffee again. Spout removed again and hoses plugged, switched on and message system start and rinse without end until tank empty. Post with the descaling read and dissolved 4 tabs in the container. Switched on rinsed, switched off alternately. Suddenly the machine starts again. Decalcification program started and runs again. The worst thing is I have no idea why.

Posted by: Thomas Bange December 25, 2023 09:24 pm

The fault is quite simply a jammed microswitch on the drawer.
Reactivate the microswitch in front of the head on the left-hand side and it will run again.

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