We also bought a NEWSTAR in October 2017. Including the all-round carefree package, bla bla bla
GIng started well when the device arrived here about 5-6 weeks later. Well, it should be 1-2 weeks, but then came the wrong colour. So we asked for the device in the ordered colour. This also went smoothly, but very slowly. All in all we had our NEWSTAR 7-8 weeks later.
Almost exactly one year everything went well. Great machine, good coffee. Until the display unfortunately said goodbye more and more often and we asked the customer service for advice by mail. One received a free return voucher by mail within 2 days at that time. With the request to describe the error. No sooner said than done. Then sent the MWIP directly there. When he arrived there, we received an email that the device was now there and that they would contact us within the next 14 days. After 14 days we were told that the display would be replaced and the KVA could be sent back to us. - ...we thought... and it was. Shortly before the warranty would have expired (after 2 years) our "Bonnie" was now incontinent. it was leaking more and more often, but unfortunately we could not find the source in this case. So we contacted the customer service again, they asked me for better pictures, a more detailed explanation, same game as the first time ... we thought... only:2 weeks after the Newstar was already delivered to customer service, no info's. Not that the machine shrunk, nothing. When I asked for feedback, nothing happened at first, then after a week... sorry, we need about 14 working days for processing. None, sorry that they have been waiting for 3 weeks already, no "Your device has arrived, we are working on it" bla bla ... nada Well, after another 5 (!) weeks I took the liberty of asking again about the well-being of our Bonnie, and lo and behold, 5 days later the OVP was lying in our veranda, packed by me in MWIP. *** U N G E Ö F F N E T *** *** *** U N R E P A R I E R T ****** just guess IGNORIZED *** fucking with customers.
Today I look at the website and NOT one product is available, the telephone sup is not available, the email failed as well... so broke, for real? Who knows more? Café Bonitas PearlStarCafé Bonitas PearlStarCafé Bonitas PearlStarCafé Bonitas PearlStar
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