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Siemens EQ5 Machiato "water tank" and gauge pressure

Despite cleaning machine/brewing group

SebastianN

October 16, 2019 05:01 pm

Unregistered

Hello,

I had my Siemens EQ5 macchiato fully automatic coffee maker "repaired" at a customer service because it was often unable to build up the pressure when it was being used for coffee and then no more coffee came. This
means: you can hear the pump working, a few drops of coffee run through and then the pump noise becomes quieter and at some point the
machine
releases
the "overpressure" to the side.

Then it must be vented via the water supply,

which also works without problems.

After a cleaning it often goes a few cups, then it

fails again with the same error.

During customer service, the appliance was cleaned intensively inside and in the brewing group and then returned to me. Unfortunately after

2 cups the same game...

So

back to the vending machine.

This time it was taken apart again and everything was checked, no error could

be found. With the

customer service together we have then 4 large cups there on site still successfully referred and I am then again home in the hope that

now everything is good.

Unfortunately today with the 1st cup again the same problem - no coffee possible, only a few drops, then

past again.

So now I'm 125.00 Euros poorer, machine still

broken.

They would install a new electronic for me as a gesture of goodwill (electronics estimated at about 150 Euro, the assembly would then be free of charge).

At a

total cost of almost 300Euro I can

buy

a new device

...

One more tip for me? What chances do I have that the unsuccessful repair will be cheaper? (the cost of the estimate was 25,00

Euro).

Andromeda

October 22, 2019 03:54 pm

*

Coffee lover

Group: Mitglieder

Posts: 45

Member No.: 34151

Joined: April 20, 2019

Hello, Sebastian,

with my EQ5, it was the pump, it was running and then it was quieter.

When I had set the grind a bit coarser, even the coffee went.

After pump exchange ( about 17 € ) everything went again.

Maybe worth a try?

Greetings Alex



--------------------
Saeco Family
AEG Cafamosa CF85
Phillips HD5730
Siemens EQ7 L-Series
Melitta Caffeo CI

Gast_Sebastian

October 22, 2019 07:57 pm

Unregistered

Thanks for the tip.
I handed them in again in the workshop, now they could see the error themselves again. So far they had cleaned and then it went again... but
not to
me then
.

Let's see what comes out of it.

Andromeda

November 08, 2019 12:42 pm

*

Coffee lover

Group: Mitglieder

Posts: 45

Member No.: 34151

Joined: April 20, 2019

Hello, Sebastian,

is your machine repaired yet?

Greetings Alex



--------------------
Saeco Family
AEG Cafamosa CF85
Phillips HD5730
Siemens EQ7 L-Series
Melitta Caffeo CI