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snout full Saeco Odea Giro Plus

petersaeco

October 05, 2009 03:33 pm

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Coffee drinker

Group: Mitglieder

Posts: 21

Member No.: 1798

Joined: January 05, 2008

So, I've had enough of my almost 2 year old Saeco Odea Giro plus.now it is 3 times within 17 months at the service.
At 1.ten times after 5 months no water pulled.construction error(sieve does not let through and other things)
after 2.tem times no water pulled.customer service Rep.
and after 4 weeks the same error for 3 times.

Service.
All warranty.
The warranty expires in dec 31.
I am separating from Saeco.

Had ordered Bosch TCA 5802 and hope for less trouble.


mad.gif

ristretto

October 05, 2009 07:48 pm

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Experienced

Group: Mitglieder

Posts: 926

Member No.: 4800

Joined: July 11, 2009

After the second failed repair attempt one has the right to a new device or a refund of the purchase price. PS: With Saeco (new models) I'm not surprised anymore. I had a Talea once.



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Kaffeevollautomaten:
Delonghi ESAM 3000B (2 Moante sehr zufreiden)
Saeco Talea Ring Plus (3 Monate UNzufreiden)
Jura ENA5 (1 Jahr super zufrieden)
Siemens EQ7 (8 Monate Anfangs toll dannach genervt 2 x zur Reparatur einmal neue BG ueber Support angefordert)
WMF 800 seit 1.12.09 Klasse
Siebträger
Bezzera BZ07 DE mit Bezzera BB005 Timer (Mühle) seit Mai 2011
Nespresso Krups XN 2720 für die Arbeit

petersaeco

October 05, 2009 07:51 pm

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Coffee drinker

Group: Mitglieder

Posts: 21

Member No.: 1798

Joined: January 05, 2008

hmmm,whether that is so easy?a new device?

or even price refund.

dsktchef

October 05, 2009 11:07 pm

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Coffee drinker

Group: Mitglieder

Posts: 3

Member No.: 5384

Joined: October 04, 2009

I have three unsuccessful attempts in my memory, but there is no clear regulation. But the judges often interpret it that way.

Have returned a PC to LIDL for a girlfriend after 1 1/2 years against reimbursement of the full purchase price.
It is important, however, that you did not do this on warranty, but on liability for material defects (earlier warranty).

Gruß Chris

petersaeco

October 08, 2009 08:18 pm

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Coffee drinker

Group: Mitglieder

Posts: 21

Member No.: 1798

Joined: January 05, 2008

What does Early Warranty mean?
Warranty still exist Today, legally, for new goods 24 months and for used goods 12 months, but must be recorded in writing.
Warranty is a voluntary matter of the manufacturer.and warranty is asserted against the dealer.