After our DeLonghi has come so slowly into the years, we decided despite my reservations against Jura (my E72 a few years ago was at least 1 time per year in repair, always to the service flat rate of +150 euros) for the Gastromodell Giga 5. 4 cups per day) we wanted a machine that would do its job reliably, which you might expect at a price above EUR 3,000.
>Well, after 11 months the situation is as follows:
- Already after 2 months the machine was repaired for the first time, because it simply did nothing at all anymore. Supposedly the brewing unit was exchanged, whereupon the part ran further 2 months. Then an error occurred where the ground coffee arrived at the bottom of the machine and hot water was produced instead of coffee. In addition, from time to time there are errors 14 (whatever that is) and the phenomenon that the coffee grounds container cannot be pushed in because there is something in the way.
At the beginning these things occurred every 2 months, but Jura shot down the bird at the last repair (I think this was the 4th time): Friday the machine arrived at the dealer, as always freshly cleaned and working and after the purchase of the 4th cup of coffee: coffee powder in the back and the grounds container can not be used.
We are more than disappointed - it is simply not understandable why the machine comes back again and again and then with the same mistakes goes back into repair. That really can't be true!!
Any scolding etc. doesn't help, of course, there were rather pampering answers from Jura and in the meantime we are so sick of it that we consider throwing the part on the garbage and buy a product of any other brand.
Our experience with Jura: super coffee if any comes out, machine beschi$en, service underground.
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