Rust stain

Hi all,

i have an EQ.6 plus s 700 since march 2019. meanwhile it was 3x in repair.

Repairs:

3.2019: (warranty service
)Immediately upon delivery the grinder was defective, 1st cup selected and nothing workedcarried
out

repair:
-grinder12

.2020 (warranty service)
Machine reports only a few cups after descaling that it must be descaled again.
Carried out repair:
-repair KVA EQ.6-







.








Pump-Valve-Drain-Set7



.2021 (Invoice amount 209,90 Euro)
Brewing unit jammed, could not be removed alsoPerformed
repair:
-Repair KVA EQ.6-Brewing unit-Instantaneous water heater driveControl moduk



umprogramiert#ValveFlashen
ModulThe


repairs were annoying, with the machine I am very satisfied in intact condition














.














In each case the repairs were also carried out swiftly with success.
Unfortunately, the machine has now developed within a very short time on the stainless steel panels unsightly rust stains, although I have always cleaned the machine only with a damp cloth (water) and then rubbed dry with a tea towel.

When I contacted BSH Hausgeräte Service GmbH about these rust stains, I was told to send the machine back in and the mechanic would check whether the panels would be replaced for a fee or free of charge. In the event that the panels are not replaced free of charge and I do not agree to the change for a fee, I must pay the costs incurred.
(A set of full costs. )

Now my questions:
How do you deal with the rust stains on the stainless steel bezels?
Is there a remedy that you can use without any problems and that really helps without damaging the bezels?
Has anyone already changed the bezels on their own?

Thank you for all the helpful answers.