Hello, yes that with the steam off. Please take only descaler on amidosulfonic acid!!!!!! Durgol..
Can you still draw water from the water outlet.
If water comes there you have a problem with the multiple valve.
So then with descaler on amidosulfonic acid, descale again and take the descaler a little stronger.
If all this does not work, descale again and disconnect the machine from the mains in descaling mode (unplug it) and let it work for 12 hours.
Otherwise you will have to install a new multiway valve.
Sincerely Chris
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