for people who still own an EQ5 like me (EQ5 Macchiato plus): same problem, the programs jump back and forth. But here: the knob can NOT be pulled off! If you look at the spare part in a store, you can see that the knob still has a widened plate at the bottom, which sits behind the facing. So you have to take off the left clear trim - only then can you pull off the knob. After that, spraying it in with contact spray unbelievably fixed the problem for us as well. Fiddling with the trim around the knobs is more difficult. Remove the side panel (at the water tank). It may be enough to get enough play on the front cover, but we had completely dismantled the entire cover (everything with the komtra instructions). The panel has a small hook at the top center, i.e. actually there is a plastic part pressed on 2 tiny pins, which are now broken off anyway. On the left side there are 3 protrusions of about 1mm and 3,5cm length, which serve as hooks on the left side. If you have the side off, you can easily loosen them. At the bottom, the facing is firmly hooked into 2 openings, i.e. you can't (!) lever them off, but have to pull the facing out upwards as soon as you are able to tilt it slightly forward at the top. On the right side were also minimal edge extensions, with which the facing then holds behind the silver facing on the right. In fact, you would have to loosen at the top, loosen at the left, pull to the left that the right side loosens, tilt forward at the top and then pull out at the top. Of course, this doesn't really work, especially because you can't pull to the left to release the right. So a bit of pulling and jiggling and if you're lucky, it comes off without too much trouble. Putting the veneer back on, on the other hand, went pretty well. Insert at the bottom and then press on all sides until it clicks, then it also went on the right side with a little pressure again under the right facing. The knobs themselves are nice to be clearly back in the right position to attach, they have asymmetrical recesses below.
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