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TEX-FORCE GmbH is reported to the police

Repair since 29.10.19 open without information

Karatasios   

December 21, 2019 01:18 pm

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Coffee drinker

Group: Mitglieder

Posts: 5

Member No.: 36536

Joined: December 12, 2019

Hello, parish,

our suffering with this company is ENORM high. Amazon can't act because the company has played great on time and has waved off a 6 month warranty settlement. This company TEX-FORCE GmbH can not be reached, no answer by mail, email under mailbox of Amazon not reachable there is now the way to the police advertisement mad.gifKaffeevollautomat✔ EASY-TOUCH✔ Café Bonitas✔ Touchscreen✔ Dualboiler✔ 19 Bar✔ Coffee machine Coffee machine Coffee Espresso LatteSo we had seen the advertisement on Amazon on 22.02.2019 and were positively impressed then ordered immediately. So, now you get an insight into the order processing:01.03.2019 06:56 [7] Goods issue bookedOrder ID 11554703.2019 06:56 [6.2] Handover DHL28.02.2019 17:08 [6] in preparation for dispatch28.02.2019 17:06 [5] Release dispatch28.02.2019 09:09 [4.1] Shipment according to delivery date02/27/2019 17:01 [5] Release of shipment02/27/2019 09:39 [4.1] Shipment according to delivery date02/26/2019 18:06 [5] Release of shipment02/25/2019 12:50 [4.1] Shipment according to delivery date02/25/2019 12:50 [5.1] Address incorrect02/25/2019 11:24 [5] Release of shipment22.02.2019 12:04 [4] Waiting for shipping release22.02.2019 12:04 [3] Waiting for paymentReceipt we had it however on 05 or 06.03.2019Claimed, without getting an answer, we had already on JUNE that the water comes out lukewarm, no milk foam produced and the machine became louder and louder! then the chaos, probably defective grinder:unsure:, did not work anymore, error message display, AMAZON immediately switched on because we were fed up!:blink:Only by printing on Amazon they had shown a reaction and gave us a Retor label. Return ID 12391304.11.2019 14:27 [9.1] Return received04.11.2019 13:16 [9.01] in goods receipt29.10.2019 14:33 [9] Retourexactly as we saw it until 25.11.2019 standstill and nothing happens! then finally came an email that our machine is going out on friday! GLS rolleyes.gifbiggrin.gifparcel number: 10350673407Order: 124148Tja, that was also the joy because we got another procedure number again:Repair-ID 1241489.11.2019 14:42 [8] Canceledunsure.gif mad.gifwacko.gif
28.11.2019 14:20 [6.01
] in preparation for shipment28

.11.2019 14:19 [6] in

preparation for shipment04

.11.2019 14:22 [12]

Repair receiptWho
cancelled here is incomprehensible, but now the police must take care of it, this is embezzlement of foreign property

.

Brian Basco

December 21, 2019 06:40 pm

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Coffee lover

Group: Mitglieder

Posts: 69

Member No.: 33270

Joined: December 05, 2018

Have you ever set a deadline? That doesn't come out of the execution very clearly, and that would be the essential thing for now.

Karatasios

December 21, 2019 10:46 pm

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Coffee drinker

Group: Mitglieder

Posts: 5

Member No.: 36536

Joined: December 12, 2019

Why should I set a time limit on my property and warranty repair?

Nevertheless, after legal advice we had actually set a time limit, which has long since been exceeded!

"Service Desert Germany" is not the only word, although it is the first time I see it in such an extreme way. Otherwise many offerers and entrepreneurs carry out very good service I must write clearly, but this company belongs absolutely to any TV program indicated so that one the correctly embarrassed and mocks. mad.gif

onTouch Besitzer

May 27, 2020 12:16 pm

Unregistered

our has also defect after 1,5 years wanted to contact Tex Force, looks like the company does not exist anymore? Had the third machine of them. Mail came back / phone 03047485931 invalid !Link homepage http://www.tex-force.com goes to nothing !If someone has problems of any kind, can't you tell on website
/ closed because of abandonment ?
mad.gif

Gast_Lieschen

June 03, 2020 10:22 pm

Unregistered

I'm afraid I'm the same way with the company. The coffee machine has given up the ghost after almost a year and the company is not available

Vany

July 17, 2020 01:31 pm

Unregistered

Hey, everybody, we feel the same way. After one month the first defect came to light, we complained immediately, 2x were repaired without success and since 6 months there is a procedure against TeX force. According to the lawyer the execution is to follow now. I am curious... What did you find out?

Constantin   

September 17, 2020 07:21 pm

Unregistered

Hello everyone, I just happened to be researching TEX-FORCE GmbH on the net and came across the articles here. You can completely forget about the appeals wacko.gifI have an enforceable title against TEX-FORCE also because of a repeatedly defective KingStar machine. Bailiff was sent to three different addresses. Nothing! blink.gifExcept for
one mailbox there is no one to be found anywhere.
On ebay I once found remainders from insolvency for the coffee machines sold by TEX-FORCE. Whole boxes full, purchase price over 1000 €.
Just





for interest I wrote to the seller to find out if the goods are from the above mentioned dealer. Was confirmed to me.










































Well, there is























definitely nothing more to get















!




















admin

September 18, 2020 10:31 am

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Administrator

Group: Admin

Posts: 37

Member No.: 1

Joined: July 29, 2004

Hello, Constantin,

Thanks for the info. Do
you still have the link to the old eBay auction
?
GreetingsHarald

Angela 123

September 22, 2020 07:31 pm

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Coffee drinker

Group: Mitglieder

Posts: 6

Member No.: 40877

Joined: September 22, 2020

Yeah great, does anyone have the description to calibrate the swing bull machine? Would be great.

Ronning Bliemel

November 21, 2020 11:20 am

Unregistered

The fully automatic coffee machine is running out of water and for 3 months I have been trying to reach the company, there is no telephone
number, what else can I do? I still have the next month's warranty?

MrLed

November 22, 2020 11:49 am

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Barista

Group: Mitglieder

Posts: 209

Member No.: 31782

Joined: January 14, 2018

Please excuse my answer!a
stupid face and a good impression!either

try to fix it yourself or kick the part into the bin.
Maybe you can get a few Euros if someone is looking for spare parts.