Hello, parish,
our suffering with this company is ENORM high. Amazon can't act because the company has played great on time and has waved off a 6 month warranty settlement. This company TEX-FORCE GmbH can not be reached, no answer by mail, email under mailbox of Amazon not reachable there is now the way to the police advertisement Kaffeevollautomat✔ EASY-TOUCH✔ Café Bonitas✔ Touchscreen✔ Dualboiler✔ 19 Bar✔ Coffee machine Coffee machine Coffee Espresso LatteSo we had seen the advertisement on Amazon on 22.02.2019 and were positively impressed then ordered immediately. So, now you get an insight into the order processing:01.03.2019 06:56 [7] Goods issue bookedOrder ID 11554703.2019 06:56 [6.2] Handover DHL28.02.2019 17:08 [6] in preparation for dispatch28.02.2019 17:06 [5] Release dispatch28.02.2019 09:09 [4.1] Shipment according to delivery date02/27/2019 17:01 [5] Release of shipment02/27/2019 09:39 [4.1] Shipment according to delivery date02/26/2019 18:06 [5] Release of shipment02/25/2019 12:50 [4.1] Shipment according to delivery date02/25/2019 12:50 [5.1] Address incorrect02/25/2019 11:24 [5] Release of shipment22.02.2019 12:04 [4] Waiting for shipping release22.02.2019 12:04 [3] Waiting for paymentReceipt we had it however on 05 or 06.03.2019Claimed, without getting an answer, we had already on JUNE that the water comes out lukewarm, no milk foam produced and the machine became louder and louder! then the chaos, probably defective grinder:unsure:, did not work anymore, error message display, AMAZON immediately switched on because we were fed up!:blink:Only by printing on Amazon they had shown a reaction and gave us a Retor label. Return ID 12391304.11.2019 14:27 [9.1] Return received04.11.2019 13:16 [9.01] in goods receipt29.10.2019 14:33 [9] Retourexactly as we saw it until 25.11.2019 standstill and nothing happens! then finally came an email that our machine is going out on friday! GLS parcel number: 10350673407Order: 124148Tja, that was also the joy because we got another procedure number again:Repair-ID 1241489.11.2019 14:42 [8] Canceled
28.11.2019 14:20 [6.01] in preparation for shipment28
.11.2019 14:19 [6] in preparation for shipment04
.11.2019 14:22 [12] Repair receiptWho
cancelled here is incomprehensible, but now the police must take care of it, this is embezzlement of foreign property
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