EQ900 - no coffee, only water in the drip tray

Good morning
,now I got a new machine yesterday (Eq900) but unfortunately still no coffee.
All set up, water filter in etc. No problems when setting up the machine.

The machine grinds, the display promises: your coffee is prepared, brewed....readyand....
nothing in the cup..... Looked in the drip tray: powder residue at the back (relatively dry) and a lot of water at the front. You can also see how the water fills up in the drip tray during preparation.

But: prepare hot water no problemMilk
: no problemjust no
coffee from the outlet

.



Took out the brewing unit (it's brand new) and put it back in and reassembled everything (it's not much): didn't change anything.

In the meantime, there were times about 4-5 coffees in a row, I already thought: works yes, but then I just had to fill water: and again the same: Ground, brewing process starts, but (relatively untouched) water runs into the drip tray and the machine gives a: "ready " out...
From my point of view: the water is not introduced into the brewing unit, but runs past it. Only: the machine is brand new, I don't see any reason for lime or something like that at all. And I don't understand why it worked once for 4-5 coffees, but after tank filling then no more: as if there was an alternating contact.
So before I send the package back: another tip ?

VG

The only real tip: return it and exchange it for a new one!

Exactly the same problem, the machine has been in use for 3 days and the coffee does not flow even though it is well ground. When I restart the machine the coffee flows again until the problem starts again...there is a lot of water in the drip tray even though I always put a glass in front of it! and the ground coffee is not well rounded! I sent the machine back to maxicoffee who offered me an exchange for another new machine. What do you think about it?