SIemens EQ 6 Cleaning problem
Posted by: Lyudmil Tserovski September 12, 2016 09:45 am
Hello dear coffee friends,
I have the following problem with my Eq 6: during the cleaning procedure the error message appears: refill carbonated water or change filter. After restart, the same error always came again. I noticed that the pump was defective, I replaced it. Besides that I changed the flowmeter and cleaned the ceramic valve. However, the message keeps coming back and visually I don't see water being drawn.
Now I'm slowly desperate how I'm going forward, so I'm very grateful for your suggestions!
Best regards,
Lyudmil
Posted by: kaffeechris September 14, 2016 06:00 pm
Hello, take out the filter if one is inside, then take out the manual and the filter from the program "Deactivate"
Adjust water hardness to your water hardness, available at the waterworks.
After that draw the water in the hot water sericyl electrolysis.
I would also have the descaling program run.
But please only with descaler based on amidosulfonic acid.
Durgol, Crest... is available via WWW or in trade.
MfG Chris
Posted by: Lyudmil Tserovski September 15, 2016 09:25 am
Hello Chris,
first thanks for your answer!
Filter was never installed.
The problem is that every time you start the machine, it goes automatically in the cleaning mode before the first interruption, you hear the valve turn, the pump starts once or twice, then a while nothing happens, and then appears: "refill carbonated water or change filter...."
And I see viesuell that no water is drawn through the pipes, although, as written, no blockage can be observed any more. I claim that the machine should be somehow resetet, as for example with new purchase. (I have tried to reset the settings, but it didn't work.)
I would be happy if you or someone else has more ideas!
MfG,
Lyudmil
Posted by: HWS September 15, 2016 06:40 pm
Good evening,
I don't know what's on an EQ 6 for adjusting. However, EQ 5 has the following reset. I don't know if it works with the EQ 6.
When the machine is switched on, set the cup selection button to <small Esspresso>. Pull the powder drawer. Switch off the machine at the main switch. Press the Off and Start buttons at the same time. Turn the main switch back on with the other hand. As soon as the display shows "Close drawer", release Off and Start. Then the device is reset. Try it.
If the keyboard is like the EQ 7, then the reset goes like this:
switch off the device. Open the powder drawer. Press the C key and the down arrow key simultaneously and switch on the unit. Do not release the keys until only the left key LED lights up. Reset is done and device should work again.
Greeting HWS
Posted by: kaffeechris September 15, 2016 08:51 pm
Unfortunately you didn't tell me if the filter is "no " in the selection program.
As I think you should do a filter change and then the filter has to be rinsed. Therefore, fill in the message "carbonated water".
MfG Chris
Posted by: Lyudmil Tserovski September 16, 2016 08:40 am
Hello everyone,
Chris, HWS, many thanks for your hints. Filter wasn't in it. I tried again last night. I screwed the machine together, started it but left out the water tank. When the request came to replace the water tank, I was in the menu, and water hardness simply changed, from 4 to 1 (we use rather only deionized water). Then I chose cleaning, put in the water tank and the machine ran. Then I decalcified it again (decalcifier based on amidosulfonic acid) and everything went well. Now it's going well again and coffee is tapping it too 
.
I think the primary problem was that the flowmeter didn't work properly any more, so the machine gave more power to the pump and burned it down. Well, we'll see when the next procedure comes . For info, in 1 year she has made about 3000 cups.
I would like to thank everyone very much and now the moderators can close the topic if you like.
best regards,
Lyudmil
Posted by: kaffeechris September 16, 2016 08:37 pm
Thanks for your feedback.
MfG Chris
Posted by: Gast_Irene January 07, 2019 05:17 pm
Hello! I have exactly the same problem with the EQ.9 connect s900
when changing the filter, the automat did not finish the process. Now comes the error message Fill in carbonated water or remove filter. Even if I remove the filter, nothing happens and the water comes out somewhere in the back, and finally out under the machine. Unfortunately I can't get any further in the menu, the error message remains.
Possibly someone can help
many thanks
Posted by: Udutce July 14, 2019 11:39 am
Hello, I also have the problem with the display "Add non-carbonated water or remove filter". Has anyone found a solution yet?
Posted by: Gast_Jutta August 13, 2019 09:59 am
I have the same problem with our new machine....
She brews a cup of coffee in the morning... then this message
comes.... With a
lot of frizzle...take it off the power, everything out and back in, then
she goes...
I think there's air in the system somewhere... right?
Posted by: Gast_Julian September 15, 2019 08:26 pm
@ Irene : Did you solve the problem? I have exactly the same error message.
I'd appreciate an answer.
Posted by: Schilli74 March 30, 2020 06:43 pm
| QUOTE (Lyudmil Tserovski @ Friday, 16 September 2016, 08:40) |
| Hello everybody ,Chris, HWS, thank you very much for your hints. Filter was not inside. I made another attempt last night. Screwed the machine together, started it but left out the water tank. When I was asked to put the water tank back in, I was in the menu, and water hardness was simply changed from 4 to 1 (we use deionized water only). Then I selected cleaning, inserted the water tank and the machine was running. Then I descaled it again (decalcifier based on amidosulfonic acid) and everything went well. Now it works quite well again and it also  taps coffee .I think the primary problem was that the flowmeter didn't work properly at some point, so the machine gave more power to the pump and burned it down. Well, we'll see when the next procedure comes . FYI, she made about 3000 cups in a year.Thank you all very much and now the moderators can close the topic if you like. With best regards, Lyudmil |
Thanks for the tip: I
removed the water tank in the switched off state as described. Machine then switched on
without the water tank. Machine has asked for water tank. After inserting it, it immediately went into the rinsing process, because the error occurred in my descaling program. I immediately did a complete descaling (Calc'nClean), put in the water filter and now (oh wonder) it is working again.
Posted by: YLNDVRC April 23, 2020 12:20 pm
| QUOTE (Schilli74 @ Monday, 30 March 2020, 18:43 hrs) | ||
Thank you for the tip, I removed the water tank in the switched off state as described. Machine then switched on without the water tank. Machine asked for water tank. After putting it in, it went straight into the rinsing process, because the error occurred in my descaling program. I immediately did a complete descaling (Calc'nClean), inserted the water filter and now it is (oh wonder) working again. |
Same mistake. I even called the service department and made an appointment to pick it up. I just put a descaling tablet into the water tank. And it goes woooooo
again )
Posted by: Guest June 25, 2020 08:04 am
Hello everyone, I saved myself the trouble of opening it. Something else was responsible for the message! -> The hose of the brewing unit was twisted in itself and thus hardly permeable, although the hose clamps look very tight.
Had the function by chance by hand outside of the unit once twisted and found out that it was twisted in itself in the
elongated position. Then simply turned back on the clamp itself until it looks "straight" again and then fixed the clamp with hot glue...
All good again - was so to speak like a straw closed... You can suck or blow for a long time :-)
Posted by: Gast_Katrin July 13, 2020 06:47 pm
| QUOTE (Udutce @ Sunday, 14 July 2019, 11:39 a.m.) |
| Hello, I also have the problem with the display "Refill non-carbonated water or remove filter". Has anyone found a solution for this yet? |
Hello everyone. I also got the error "use non-carbonated water" on my eq6 after countless attempts I removed the water tank and moved the float under the rubber with a toothpick. When I took the toothpick out again, there was a fur mouse hanging on it! I don't know how this happens if the water tank is always on it... but I think the problem is (for me) solved.
Maybe it will help you too.
Katrin wishes you much more delicious coffee
Posted by: Helmut Zimmermann January 13, 2021 04:57 pm
| QUOTE (Guest_Irene @ Monday, 07 January 2019, 17:17) |
| Hello! i have exactly the same problem with the EQ.9 connect s900when changing the filter, the machine did not finish the process. Now the error message comes up fill non-carbonated water or remove filter. Even if I take out the filter happens further nothing and the water somewhere back out, and finally out from under the machine. I get unfortunately in the menu no further, it remains the error message. Maybe someone can help me thank you |
Works wonders sometimes,
Siemens EQ 6 Fatory Reset - this is how it works
Open the menu via the button with the same name in the right corner of the control panel. ...
Now the service menu opens and you can scroll with the arrow key until you find the menu item factory reset. ...
After confirmation, the machine performs the reset and deletes all saved settings. biggrin.gif:D
Posted by: Guest June 10, 2021 10:53 am
| QUOTE (YLNDVRC @ Thursday, April 23, 2020, 12:20 PM) | ||||
Got the same error. I even called the service department and made an appointment to pick it up. I just put a descaling tablet in the water tank now. And it works again wuhuuu ) |
The tip has also worked great for me.
Posted by: Gast_Nils June 29, 2021 09:25 am
Has also worked for me for now, will continue to monitor it
Posted by: Aubrey July 18, 2021 10:36 am
Hi
I just bought the EG 500 Integral. Straight after switching the machine on I get the error to refill with still water or change the filter. The machine didn't come with a filter. I can't get past this step to do anything further. I turned on without the water tank, received a message to put it in, which I did. Its starts running but then the error message comes again.
Any ideas?
Thanks
Posted by: Gast_Jan September 02, 2021 05:03 pm
Same here. New EQ6, when installing tank id draws water for a while but directly to disposal tank, can seem to make it go through as it suppose to. I tried to calc clean but as the effect it always stuck a this program and I cannot do anything else...
Wonder if I have to return this or this is fixable.
Posted by: Mayco October 20, 2021 01:34 pm
| QUOTE (Udutce @ Sunday, July 14, 2019, 11:39 am) |
| Hello, I'm also having the problem with the "refill non-carbonated water or remove filter" display. Has anyone found a solution for this yet? |
Hello, my mother had the same problem, I tried everything without disassembling it so decalcify clean etc. and it then but times opened, there I saw a transparent tube when looking closely, this was kinked. I removed it and shortened about 1 cm so that the kink is out. I reassembled everything and everything worked fine. I hope I can help you with it. LG
Posted by: Gast_CAFEDOC November 13, 2021 11:36 am
Hello together,
it may also be the flowmeter. With me, this happened now already 2x. First everything else unnecessarily replaced and in the end it was the flowmeter. Which is therefore quick to fix.
greetings and always good coffee
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