coffee fault delonghi ecam 23.210.sr

ola a todos , my name and Ronaldo I have a girl shop in Rio de Janeiro Brazil, I have a coffee
maker
delonghi ecam 23.210sr which has the following defect.
when I push the button to make the coffee the coffee maker does nothing , when I push the button for the second time she does not grind the coffee and the rifle does all the way and stops in the initial position, if someone can help me my zap and +5521969771773 thank you

Ja ja, schon klar...

Problem is that here are translated umpteen different languages.
Go for example to https://www.bean2cup.org/forums/index.php?showtopic=51722&hl=für

English
or

https://www.lecafé.org/forums/index.php?showtopic=51722für French.

Copy and paste into browser.
All a bit confusing if you are not sure if a dyslexic or another compatriot is writing.