Help! Help! Problems with foam Melitta barista T

Hello,

I have the following "problem"

The machine is 3 days old and makes almost no milk foam.
For example, I choose Latte machiato and go to the max milk quantity/foam what 220ml should be and place a large glass under it about 0.4l then the machine manages it that at the end Max. 1.5-2cm milk foam on the drink are. Same with cappuccino. The glass can't be filled either. Max 3/4 at the end.

I talked to Melitta on the phone and they told me at the hotline 1,5cm would be fine?!?!? Is that so? Clear the foam is nice and creamy but I don't have much of the creamy foam. The milk is cold too. So that can't be it.
The drink is not that hot either. The coffee already but the milk is moderately warm.

Gives's here someone who has the same engine and can confirm to me that this is so right?
Or else has an idea.
A known one has a siemens and there the same glass overflows almost before masses of foam.

I'm already toying with the idea that I'm giving it back. But the taste and aroma are good. Only the foam doesn't.

Thank you for your support.

You could also put the milk frother in hot water overnight, maybe there are some deposits from the production on it, but I'm afraid you just want too much of your coffee machine... a cappuccino like in a restaurant or...?

If it is then please try milk with room temperature for the preparation... The foam becomes creamier. If you don't, you'll need an extra milk frother.