Hello, we have purchased a new Miele 5500 in October 2018. Now the machine was defective, ie. It does not grind beans, the engine goes crazy. A call to the hotline was pleasant, we got a box and sent the machine. Then the shock, repair cost estimate by e-mail and the offer to dispose of the device despite the warranty period for 15 euros. It is said that we, as users, have permanently added water to the bean container, the machine was exposed to improper water in the bean container over a long period of time? Please?!!! A bottomless impudence to insinuate this to customers. waited with brand maintenance means and appropriate coffee preparation, I cannot follow this statement. The service employee did NOT tell me the reason for the damage on the phone. It is not clear to me how a mechanical component made of plastic is destroyed by water ingress. For employees still claims not to be able to refer me to a superior position, talks to his customers as if he had rolled off the changing table right after birth. Under these circumstances I cannot recommend this machine with a half-life of only 17 months in any way. Enclosed are photos of the defective component. Is there the possibility still elsewhere to make its warranty claims. How are your experiences . Premium manufacturer with premium prices and underground service. Unfortunately, special employees are not aware of their responsibility towards their AG.
VG
https://drive.google.com/file/d/1vJt4pT-CG8L4mts5NitzriLPOj8nfviA/view?usp=drivesdk
Https://drive.google.com/file/d/165c00_k8_jwlv4-Y9JQ-MMILxkH2lCRT/view?usp=drivesdk
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