I had the same mistake with me this morning, for the first time.
coffee maker on, strange noises, red display, system chiller no. 8.
I immediately came across this page and tried it, but it didn't work. No problem. No problem. It's Monday morning, so I called the hotline.
I didn't know that the machine had to be fully operational. The drip tray was not inside! instructions followed with the two switches simultaneously and lo and behold, my coffee for today is saved.
Thank you Melitta. Gives a good review for the great uncomplicated and friendly service.
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