Hoffi - You are not alone.
I wrote the following mail to Melitta Customer Service:
"Melitta doesn't work - or does it?" OR "The final inspection takes place at the customer's premises"
Last week I purchased a Melitta CAFFEO SOLO E 950-103 (KVA) from an Internet retailer. After connecting the KVA - as described in the instructions - and filling it with water and coffee beans, I switched it on and it didn't work. The symbols for the coffee beans flash on the display for 10 seconds - then the machine has switched off. A call to Melitta's customer service showed that the brewing group had probably gone and that I should have the KVA exchanged at the Internet dealer.
As luck would have it, a colleague of mine bought the same machine this time from the same Internet dealer CAFFEO SOLO E 950-101 at the same time. Same here: The beans flash on the display for 10 seconds and the machine switches off.
"I'm not stupid," my colleague thought and then drove to the local media market and had two CAFFEO SOLOs demonstrated there. Both did not work, but this time there was another error: Both machines did not draw water (probably pump defective, serial number unknown).
The next day my colleague went back to Media Markt and wanted to look for alternatives to the CAFFEO SOLO. But they didn't really exist. Either they were too big (Delonghi), did not look good (Delonghi) or the coffee spout was too low (Delonghi). Once again he had a CAFFEO SOLO demonstrated to him and it worked! Although four machines didn't work, he bought them directly, because it wasn't so easy to find this one that worked
My colleague called me and said: "You have to be crazy enough to buy a waste incineration plant that only works with the 5th machine". "I thought I was as crazy as my colleague for a long time! and then I went to Media Markt to try my luck. I had a CAFFEO SOLO demonstrated to me and it worked - luckily for me. I also bought them directly. However, my confidence in the machine was a little shaken ("How can I ever trust this machine?"), so I took out an additional Media Markt 5-year warranty at the insistence of the seller.
The machines are now at home, making a fantastic coffee (great crema, very good temperature), are super processed (good haptics, very good material appearance, perfect gap dimensions) and we are very satisfied. The two defective waste incineration plants are on their way back to the Internet dealer and will soon be in your shop.
Naturally we ask ourselves - but actually we ask you:
1. Have we only had unbelievable bad luck that these problems - as with other customers from Internet forums - have never occurred before?
2. Does Melitta not have a final check or is it currently completely on short-time?
3. What will "Melitta's" say about what we have experienced in the last few days?
4. how will "Melitta's" react or answer?
>br>Laid in joyful expectation of your answer remain
The colleague (...) and I (...)
The answer of Melitta was then less eloquent and somewhat disappointing:
Venerable Sir (...)),
We very much regret that you had reason to complain about your Melitta household appliances.
As a small compensation we send you 1x coffee each as a gesture of goodwill.
Dear Melitta customers, we hope you are satisfied with our service. Should you have any questions, please do not hesitate to contact us at the following telephone number: (....).
Best regards
> (...)
>You could have expected a bit more from Melitta.
Despite everything, a clear purchase recommendation for the SOLO. In the price range there is nothing better and the whole milk frothing process is totally overrated in my opinion. Microwave ovens and manual foaming are unbeatable in daily practice.
And in addition, proven Siemens technology sits inside the Melitta. The similarities to TK 58001 can hardly be overlooked.
Chrolli
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