Siemens EQ 5, TE 503509DE

Hello, guys!

Wants to say something about the EQ5 Macchiatto, the seller and manufacturer:

Get the machine for Christmas (in silver):

The first few days it still worked quite well - then suddenly no hot water supply, no sensible milk foaming, the drip tray was always full of hot water, it hissed and banged and the mechanics in the brewing unit sounded as if it was breaking...

Ok, off to Media Markt: Refusal to give me a new device, so sent to Siemens. Was repaired, according to Siemens.

Now two days after receipt (took 11 days) I unfortunately have to find out that I either have a Monday machine or the machine itself is scrap:

Sometimes the coffee seems as if it were only colored water!
Will say: Crema that immediately disintegrates and a taste that makes every instant coffee a gourmet drink.

The beans can't be the cause, are from Heimbs "San Marco", so already something of higher value... and two other types we have also tested.

The instantaneous water heater makes terrible noises and the mechanics pop again.
Furthermore there is often a loud "pop" when the brewing chamber seals.

Not that this is always the case, but sporadically one or more of the mentioned points occur.

Call to Siemens. I described it again and was told that they could be repaired - instead of offering me a new device. (I was even promised that I would do this three times, as the German Civil Code provides for this. Surely correct, I also know, but customer friendliness and complaint management in the sense of the customer look completely different.)

PROS:
-Design
-easy operation, everything self-explanatory
very quickly ready to use
height-adjustable spout
if the milk foaming works, the foam is super (but too cool mMn). Of course you should use very low-fat milk)
If the espresso/coffee cover works, it also tastes good

CONTRA:
-coffee sporadically very watery (even on "strong")
-sounds (pops, hissing, pops...)...)
-coffee mMn by far not hot enough, milk as well (With coffee it still works, with espresso I find it awful if it is too cool - even with a preheated cup). And yes: I set the temp. to "high" in the menu.


>Finally, I have to say that the complaints handling at Media Markt and Siemens is under every gun - no concessions on my suggestion to give me a new device. A machine that after a week of use and after the first repair still makes such "mosquitoes" is clearly a "Monday machine" and does not belong to the customer, but to the Siemens laboratory for analysis!

I hope for all those who have an EQ5 that our device is the big exception.
The customer is in trouble, has to do without his device for weeks and drive through the area.
The lady in the Siemens call center (which is also common for BOSCH products) had no idea and simply went through the points for troubleshooting in the operating manual - as if I hadn't done this before... -__-

>Can now either drive the machine to MM 15km away or have it picked up by Siemens (or GLS) - but then I have to be at home from 8-18 o'clock all the time.
So you should only handle the complaint with Siemens if you can -however- be at home all day long! A luxury that is not granted to everyone who has to earn money to be able to afford such a device! ;-)

Fazit for me: Never again Media Markt, never again Siemens. Apparently the Italians can do a lot better. This includes not only pasta and pizza, but also everything that has to do with coffee... :-)

Sorry, if the entry reads badly, but I'm pissed off.
But who knows - maybe the service is intentionally so bad, so that the customers don't even get tempted to complain about something... :-D



I continue to report, maybe I will become a fan of the machine after all...

So I've had my EQ5 for exactly 1 week now, I'm not so satisfied with this fully automatic machine either.
The first thing I noticed was that the drip tray gets full very quickly and the coffee grounds container with the remaining coffee is really wet, almost wet, that in the settings the cup filling quantity either much too little or too much comes out. Because of the amount of filling I was at the Media Markt yesterday, I was told that you have to set the knob to 2 Large Cafe Cremer and when the cup is almost full press Stop or Start to finish the process, that's not the point.
The coffee is hot, but after about 15min it's almost cold again.
I also sent an email to Siemens, but didn't get an answer yet.
Had a Delonghi ESAM 3300 before the Siemens that was much better, but very loud.

Hello!

That the coffee grounds were so "liquid" was with us at the beginning too. Could fix that by adjusting the grind.

IMPORTANT: Adjust grind ONLY DURING GRINDING!

Maybe hilft´s yes...

My version: EQ.5
TE 503509DE/01
FD 9010 020035

Hallo,

bought mine just before christmas, so far I'm very happy except for one little thing.
The program choice Big Cafe Cream comes out less than Cafe Cream, that's already very strange. I have already tried a reset, but nothing changes. Now to my questions, which you might be able to answer:
1. Reset, all settings have stayed with me, the procedure (I got from a contribution by Gustav) is correct?
switch off
plug out
plug in again
open drawer
press info and start at the same time,
switch on the device.
2. how can I set the fill amount, or for a program?

Hoffe You can help me with my questions

LG
Norbert

so just an interim report,

We are very satisfied with our EQ5....of course a machine for much more money .......which you usually don't have....probably even better, but after 15 min the coffee is cold at every machine.....grins.

Other our good foam makes, and top coffee.

To you guest 1983:

You have probably really caught a Monday machine.....really mies something like that
To the service with MM and also at price I can only say:
Inform and touch in the market, buy in the net.

My should cost 650€ on an auction day in the MM, have bought the EQ5 on the same evening in the net for 500€....
What the MM in service offers you again.

bis then hasibu

Hello!

>A short interim report:

Can actually only be a Monday device, otherwise I can't explain it.

Hot water supply now only works drop by drop again, milk foaming doesn't work (only if you bring the milk tank above the level of the outlet, by static pressure), therefore the "Clean milk system" doesn't work either, because the pump doesn't seem to have enough power to circulate.

Well, Siemens (resp. GLS) will pick it up for the second time on Thursday - hope that I get a new one...

That's really stupid: I just want a machine that works. I don't think they should insist on repairing it three times.

And at a price: Sure, the machine isn't very expensive, but it's about 600€ expensive. You can expect something from mMn for that. Besides, we didn't buy them because of the price, but because of the "brand" :-D, the design and the milk foaming system with hose.
Am Geld lag´s not - we only liked the offer. Maybe it was a mistake to buy a completely new model - there should be "banana products" that only ripen at the customer's...

Greetings

At your EQ 5 is absolutely something lazy.......I wish you much success on Thursday.

Somehow everything will be fine.



Bye hasibu

Juhuu, since today we also have such a "great" fully automatic coffee machine.
And the best thing is it doesn't do !!!!!!!!!!!!!!
All done as described in the manual.
Clean water tank, fill up cold water+ beans.
Set language and press start.
"Pull milk foamer"
"Press milk foamer"
>We did the whole thing about 10 times.
Except that it made a big noise and my husband is pissed off, not much happened.
Actually the machine should have flushed.
Have also reset the machine to factory settings.
nevertheless didn't work.
return the device tomorrow.
and hope for another device.
greetings Nicole

is the grinder running? >br > > br > If it can be that the beans have a little wedged and do not arrive in the grinder..... so it was with us > br > > br > simply helped then ..... and see there gone off.< br > > br > hasibu

Had already written yesterday and annoyed me about the Siemens EQ.5.
Today after work I thought I'd try it again - and actually she started flushing. I was very happy and then I let out a coffee Then of course I wanted to test the great milk froth.
So I did it as described in the manual.
It didn't happen except there was a lot of steam chewing out the door of the brewing unit.
So I thought I'd try hot water coming out. Again, only a cloud of steam came.
That's how I called the hotline. They couldn't help me either, except that I could have the device picked up. Then my husband called Saturn and asked if we could exchange them.
The nice woman said that we could come by gernr she connects the machine again to see.
When we went to Saturn, she connected the device and it has no more water let out let alone steam. The thing is in the bucket...
So she has kindly exchanged us the machine. We tested them there immediately and our daughter was allowed to try a tasty milk foam.
Also everything tipi topi and I was very happy.
After that she had to rewrite the device somehow and then saw that the machine only cost 550 euros (also bought at Saturn but at another and it was not an exhibition piece) with you the machine was 150 euros more expensive. I'm really tired of having to leave the Madchine there. But that wasn't the case. That was a great service and I hope the new Siemens EQ.5 is not a Monday model.
Beyond that we paid 90 Euro extra and have 5 years warranty. So no warranty.
So far I am satisfied.
Machine is very easy to bedinen, looks beautiful and I feel them also as quiet. Besides, the coffee is nice and hot and the milk foam is nice and frothy.
Should something change I report
Greisses Nicole

Yes, Nicole, I also have the problem with the steam among other things..
Apparently you were lucky with the shop assistant in Saturn - in the Media-Markt I only had opinionated, non-culpable shop assistants who refuse to exchange the engine.

Yesterday it was picked up for repair for the second time.
If even the smallest detail shouldn't be normal afterwards, I insist immediately on a new device!

P.S.: Don't buy from Media! Only on the net :-D (Saturn and Media belong together)


Achso, Nicole, we also have the 5-year warranty - brings us nothing, except a 90€ higher price. And a tip: Read the conditions of the 5-year warranty - it's not that great.... ;-)

Hello, again!

As one should tell stories to the end, I do this now:

The machine came back today from the repair at Siemens.
A few parts were renewed, and what should I say (so far)?!
Openly, the machine actually had a major error before the repair, because:

The coffee/espresso is now really hot
The milk foam is fluffy and tasty
The coffee now tastes strong and good
I was sent a small present

Shortly: The machine was apparently really repaired and that with a very positive result.
>The machine was also only on the road for six days - so it was pretty fast.


Fazit: Handling complaints directly with the manufacturer, not the seller. And the machine now really satisfies me...now it can fulfil its purpose: To refine the morning with a delicious cappuccino and the afternoon with an espresso "pushen".


Now I'm ready again to exchange experiences with you about the eq5 macciato.

Hello,

prima, that you are satisfied again and you can still find pleasure at the eq5.

I would be interested in the coffee temperature right after you prepare it.

Do you have a roast thermometer or something to measure the temperature?

Please also write what temperature setting and cup size you have chosen.

I will test tonight and let you know.

Thanks and greetings
Patrick

Hola!

>If I remember it correctly, the temperature is ON EXIT (i.e. not in the cup because a cold or lukewarm cup absorbs a considerable amount of heat energy), according to the Siemens specification approx. 78°C +-3°C

Can also be one degree more or less, but was in this range.

The temperature in the cup is then of course significantly lower - the cooler the cup, the colder the drink.

Hoffe, I could help...

selstam, now I can see page 3 again. That wasn't possible until now.

Now about my problem:

I bought the machine in January. After 3 weeks of use, the following problems occurred:
- Milk frother only spits out the milk
- Coffee quantities were reduced from day to day (at the end of large coffee only approx. 50ml)
- no more water came out of the nozzles during rinsing. Everything ran into the bowl.

Device was sent in. Error description according to Siemens: Continuous-flow heater replaced.

Machine worked again afterwards.

Now the machine has been in operation for 6 weeks and the same errors are reported as described above. Machine has been returned.
Fault description according to Siemens: instantaneous water heater replaced.

The reason can no longer be the instantaneous water heater. There is certainly another problem with DA.

How often do I have to send in the machine until I get a replacement? Already at the third time?

>Do you have similar experiences/opinions?

Thanks

Greß
Guest123